Who are we?

CARITAS HEALTH SHIELD, INC. (CHSI) is a duly registered corporation in the Philippines which is one of the established leaders in the field of health care management. Your privacy is very important to us. We want to assure you that CHSI holds all your personal information in the strictest confidence. We are committed to safeguarding your personal information pursuant to the provisions of the Data Privacy Act of 2012 (RA 10173).

CHSI as the Personal Information Controller (PIC) has mandated its Data Protection Officer (DPO) who ensures adherence to the Data Privacy Act, its implementing rules and regulations and other relevant issuance of the National Privacy Commission.

Any feedback or queries regarding this Privacy Notice and our data privacy practices must be coordinated with the DPO. Contact details are the following:

Address: 97 E. Rodriguez Sr. Ave., Quezon City
Mobile Nos.: 0917-878 6594 / 0945-369 4132 / 0945-369 4368 / 0945-369 4376 / 0945-369 4400 / 0998-841 2669 / 0998-841 2674
Email Address: customerrelations@caritashealthshield.com.ph

Why do we collect information from you?

CHSI only uses the personal information collected solely for the following purposes:
• Process your application, utilization, collection and/or claims;
• Inform you of your payment due dates, lapse dates, and other reminders that will be beneficial for you;
• Assist you in the use of our medical services;
• Process your complaints and feedbacks;
• Internal operations;
• Product development, service fulfilment and marketing purposes
• Prevention of fraud and other harm;
• Legal compliance, and;
• Ultimately, to serve you better by providing a smooth, safe, efficient, and customized experience.

Unless lawfully required and necessary for the tasks at hand, CHSI does not sell, rent, intentionally release or share your personal information to third (3rd) parties or any other organization. When we share your personal information, we only disclose those that are necessary for them to carry out their functions and we require them to enter into an agreement with us to ensure that only the highest security controls are implemented in safeguarding your personal information. Also, we make sure that no personal information is sold or shared to parties other than CHSI.

How do we collect your information?

We collect your personal information when you register and login to our website and mobile application; when you send an inquiry regarding our products and services; when you request for assistance during utilization; when you use our online services and proposal system, and when you fill out the Membership Application Forms.

Our website uses cookies merely to collect statistical data regarding your visit and page preferences. A “cookie” is a small piece of data sent from a website and stored on the user's computer by the user's web browser while the user is browsing.

What personal information do we collect from you?

The personal information that we collect to identify or contact you may include your full name, IP address (Internet Protocol), address, age, email address, telephone numbers, mobile numbers, birth date, name of your dependents (e.g., spouse, siblings, etc.), government ID numbers (e.g., TIN, SSS, PAG-IBIG, etc.), ethnicity, gender, education, marital status, color, medical history, and other information as defined in RA10173. These information are necessary to address your concerns individually, service fulfilment, process your request(s), conduct surveys, or inform you of special product offers.

How do we transmit your data and where do we store it?

CHSI uses layers of security protection to your personal information. Our website and mobile applications use secured port (https) which employs 256-bit encryption transmission. Your personal information is housed in our Data Center located in Quezon City, Philippines with at least 4 layers of security (e.g., building perimeter security, building door RFID entry, biometric entrance to data center, password access to server/clients, password access to database).

How long are we keeping your data and what are your data privacy rights?

CHSI will retain your personal information in our systems for as long as it is necessary for us to serve you, or as set out in any binding contract that you have with us. Otherwise, as part of recognizing your rights, you may request for the removal/restriction of whatever personal information you provided us. You have the right to access or update your personal information subject to exceptions specified by law. You can review or update any of the information you have given us by filling out our amendment form. Our Customer Relations Department will be glad to assist you in updating your information.

In safekeeping the data that you have entrusted us, you have the following rights:

• The right to be informed
• The right to access your information
• The right to object
• The right to erasure or blocking
• The right to damages
• The right to file a complaint
• The right to rectify
• The right to data portability

Please visit https://privacy.gov.ph/know-your-rights for a thorough explanation on your data privacy rights.

On an annual basis or when there are significant changes in our processes, systems or practices, this Privacy Notice will be reviewed and updated as deemed necessary.